Welcome to mockexam.ca (“we,” “our,” or “us”), operated by HTB Intelligence Inc. 

This Refund Policy was last updated on November 17, 2024.

We want you to be satisfied, so all eligible courses purchased on mockexam.ca can be refunded within 7 days, provided the request meets the guidelines in our refund policy. 

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

How to submit a refund request

simply visit our Request a Refund Page and fill out the form with your Name, Email address and reason for the refund.

Once submitted, we’ll begin processing your request and keep you updated throughout the process. If you have any questions or concerns, please feel free to contact our support team.

Our 7-day policy

While our 7-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 7 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

• A notable amount of the course has been consumed (two or more mock exams ) or downloaded by a student before the refund was requested.
• Multiple refunds have been requested by a student for the same course.
• Excessive refunds have been requested by a student.
• Users who have their account reported, banned or course access disabled due to a violation of our Terms. 
• The course (Mock Exam) is purchased using gift cards.

These refund restrictions will be enforced to the extent permitted by applicable law.